Cancellation & Refund Policy

At Pakdee Professional, customer satisfaction is our top priority. We aim to provide you with the highest quality hair care and skin care products. If for any reason you’re not completely satisfied with your purchase, please review our cancellation and refund policy below.

📦 Order Cancellation

Before Dispatch:

Orders can be cancelled within 12 hours of placing them or before the product is dispatched, whichever is earlier.
To cancel an order, please contact us at support@pakdeeprofessional.com or call us at [Insert Phone Number] with your order number.

After Dispatch:

Once the order has been shipped, we are unable to cancel it. In such cases, please refer to our return and refund process.

Refund Policy

Eligible Refunds:

We offer refunds only in the following cases:

You received a damaged, defective, or wrong product

Your order was cancelled before dispatch

Your package was lost in transit

Refund Process:

To request a refund, please contact us within 48 hours of delivery with supporting photos/videos (in case of damaged or wrong products).
Email: support@pakdeeprofessional.com

Refund Timeline:

Once approved, refunds will be processed within 7–10 business days to your original payment method.